{"id":4928,"date":"2023-04-13T13:10:13","date_gmt":"2023-04-13T13:10:13","guid":{"rendered":"https:\/\/readeasy.ai\/?page_id=4928"},"modified":"2023-04-13T13:22:24","modified_gmt":"2023-04-13T13:22:24","slug":"support","status":"publish","type":"page","link":"https:\/\/readeasy.ai\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\t\t
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Support<\/em><\/h1>\n<\/div>\n
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Our team is dedicated to providing the best possible experience for our users, and we’re always looking for ways to improve Read Easy.ai. Whether you’re experiencing a problem with the extension, have a suggestion for a new feature, or just want to say hello, don’t hesitate to reach out to us.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t

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<\/i>What is Read Easy?<\/a><\/h3>

Read Easy is a platform that makes the digital world more accessible by simplifying text and making it easier to understand for individuals with lower literacy skills. We provide tools such as an API, a Word Add-in, an Office Plugin for editors, and a Chrome Extension for end users, which help create more inclusive and user-friendly digital content.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Is Read Easy free?<\/a><\/h3>

Read Easy offers a freemium model, which includes a Free plan with limited use. There are also Premium, Small Business, and Enterprise plans available for those who require additional features or more extensive usage. You can choose a plan that best fits your needs.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>What services does Read Easy.ai offer?<\/a><\/h3>

We offer an API (API documentation: https:\/\/api.readeasy.ai\/<\/a>), a Word Add-in, an Office Plugin for editors, and a Chrome Extension for end users. These tools help make text simpler and more accessible.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>What pricing plans are available?<\/a><\/h3>

We have a freemium model, which includes a Free plan (limited use), Premium, Small Business, and Enterprise plans to cater to your specific needs.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Where can I manage my account?<\/a><\/h3>

You can visit our customer portal at https:\/\/customers.readeasy.ai\/<\/a> to log in, register, buy a subscription, and manage your account. This includes upgrading, downgrading, and other account changes.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Where can I find your privacy policy and End User License Agreement (EULA)?<\/a><\/h3>

Our privacy policy can be found at https:\/\/readeasy.ai\/privacy-policy\/<\/a>, and our EULA is available at https:\/\/readeasy.ai\/end-user-license-agreement\/<\/a>.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Where can I manage my subscriptions?<\/a><\/h3>

You can manage your subscriptions at the Read Easy customer portal by visiting https:\/\/customers.readeasy.ai\/portal\/subscription<\/a>. Here, you can view, upgrade, downgrade, or change your subscription plan as needed.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Where can I cancel my subscription?<\/a><\/h3>

To cancel your subscription, visit the Read Easy customer portal at https:\/\/customers.readeasy.ai\/portal\/subscription<\/a>. Here, you can manage your subscription, including canceling it or making any other necessary changes.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>What features does Read Easy have?<\/a><\/h3>

\u2705 We make text more understandable<\/p>\n

\u2705 Get feedback and improvements suggestions<\/p>\n

\u2705 Get Synonyms on different reading levels<\/p>\n

\u2705 We can filter facts from text<\/p>\n

\u2705 Multiple language support (English, Danish, Dutch, French, French, Norwegian, Polish, Portugese, Russian, Spanish and Swedish)<\/p>\n

\u2705 Dyslexia checker<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Which languages does Read Easy support?<\/a><\/h3>

Read Easy supports multiple languages, including English, Danish, Dutch, French, Norwegian, Polish, Portuguese, Russian, Spanish, and Swedish. This enables users to access and understand content in various languages more easily.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Where can I find the API and the API documentation?<\/a><\/h3>

You can find the Read Easy API and its documentation at the following link: https:\/\/api.readeasy.ai\/<\/a>. This resource provides detailed information on how to use and integrate the API with your applications or services.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>How do I reset my password?<\/a><\/h3>

To reset your password, first attempt to log in with your current password. If the login attempt fails, you will see a button or link to reset your password. Click on it and follow the instructions provided to create a new password for your account.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"Support Our team is dedicated to providing the best possible experience for our users, and we're always looking for ways to improve Read Easy.ai. 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